FAQ

Account

WHERE DO I CREATE ACCOUNT OR LOG IN?

You may log in by clicking LOGIN/CREATE AN ACCOUNT button on the top right side of the website.

When you log in you may check the „Remember me“ box, so that you don't have to type in your username and password every time you visit this website. Please note that this should not be ticked when using a public computer.

HOW TO CHANGE PERSONAL INFORMATION?

Log in to your account, click MY PROFILE. In PROFILE tab you have an option to change some personal information. If you would like to change more than it is allowed by the form, please contact support@betbtc.io with a detailed description of what is it that you would like to change and why.

HOW CAN I CHANGE PASSWORD?

Log in to your account, click MY PROFILE. In PROFILE tab you have an option to change the password.

I FORGOT MY PASSWORD, HOW DO I GET A NEW ONE?

Click ‘Login' and click ‘Forgot Password?'. Follow instructions on the screen. Email with instructions on how to reset your password will be sent to your registered email address.

WHY DO I GET LOGGED OUT AFTER SOME TIME?

You only get logged out if you are inactive on the website for a certain period of time. It’s done automatically due to security reasons.

HOW DO I RESTRICT FROM PLAYING SOME GAMES?

Log in to your account, click MY PROFILE, click RESTRICTIONS tab. Please note that when disabling the game group, it may take up to 7 days before you can re-activate it.

WHERE CAN I READ PRIVACY POLICY AND TERMS AND CONDITIONS?

You will find these documents on the bottom of the website.

I THINK I PLAY TOO MUCH, WHAT CAN I DO?

The first step is to set restrictions to your account. Log in to your account, click MY PROFILE and click RESTRICTIONS. You may set how much money you are allowed to deposit and which games you want to play. In addition to that, you may also set the time warning, which will warn you every few minutes of your play.

If you feel like you have to talk with someone about your problem, please contact the responsible service.

HOW CAN I SET ACCOUNT RESTRICTIONS?

Log in to your account, click MY PROFILE and then click RESTRICTIONS tab.

HOW DO I FREEZE OR CLOSE MY ACCOUNT?

Log in to your account, click MY PROFILE and click RESTRICTIONS tab. Please note that closing your account can't be reversed in any way.

 

Games

CAN I PLAY FOR FREE?

Yes. Open the game you want to play and click PLAY FOR FUN. You do not have to register or be logged in, in order to play for free.

 

WHERE CAN I READ GAME RULES?

Click on the icon of the game of your interest. On the preview screen which will be opened, click GAME RULES.

If you are already playing the game, click on the GAME RULES button above the play screen.


MY BET ON LIVE ROULETTE WAS NOT ACCEPTED, WHAT CAN I DO?

If you were unable to place bets on the live roulette, it is most likely that your bet amount did not meet the minimum bet requirement. Please pay attention to the table limits table.

If your bet was within the limits and you were not able to place bets on the live roulette, it is most likely that you have run out of time. Please pay attention to the timer.


WHERE CAN I SEE GAME HISTORY?

Log in to your account, click MY PROFILE and then click GAME HISTORY.


I THINK THE GAME RESULT WAS WRONG, WHERE CAN I COMPLAIN?

Log in to your account, click MY PROFILE and click GAME HISTORY. You will be able to find history for every game you played. If you are unable to find the game, please write an email, describing as many details of the game possible (name of the game and provider, time of the incident with your time zone included, a short description of the issue, your device and operating system details...) and send it to support@betbtc.io.


I THINK I WAS BEING CHEATED ON POKER, WHAT CAN I DO?

If you feel that a group of players teamed up against you, please notify us on support@betbtc.io. Try to send us as many details of the game as possible (table name, time, hand number, nicknames of players…).

 

Payments

HOW SAFE IS MY MONEY WITH BETBTC.io?

We use widely used SSL encryption to secure your funds. Your money is very safe with us.
FIAT funds are held in a separate bank account, in case of the company's insolvency, players funds are safe.

Bitcoins are held in secure offline storage that is impossible to hack (so-called „cold storage“). Only Bitcoins needed to facilitate day-to-day withdrawals are held in online storage (so-called „hot wallet“).

 

HOW TO DEPOSIT OR WITHDRAW MONEY FROM ACCOUNT?

Log in to your account, click Cashier, click DEPOSIT or WITHDRAW tab. Then select your desired payment method and input amount. Please note that every payment processor has its own specifics, therefore additional information will be provided once you select payment processor. The fastest way to receive winnings is by using Bitcoin as a withdrawal method. Simply select Bitcoin as a withdrawal method and enter any Bitcoin address. You will receive winnings virtually instant once your withdrawal is checked and confirmed by Finance Department.

Please make sure you provide Bitcoin address and not Bitcoin Cash, Ethereum or any other address as funds will be lost forever if sent to the wrong type of address.

WHY DO I NEED TO SEND COPIES OF MY DOCUMENTS WHEN MAKING A WITHDRAWAL?

You need to send a copy of any identification document and a copy of any utility bill in order for us to be sure that it is you who are entitled to that request and to approve cash out. Please understand that this is common practice in online casinos and it is for your safety only.

 

HOW DO I TRANSFER MONEY BETWEEN GAMES?

You do not have to transfer money between games, our system does it automatically.

 

Customer support