Terms & Conditions

Definitions of terms used in this document

"Account" means an account held by you with us (with its website www.betbtc.io) for the purposes of carrying out betting and gaming transactions via the website.

"Account Balance" means the amount of real money in your account at any time, excluding pending bets and any amounts forfeited by us or due to us for any reason.

"Games" mean any and all of the games, gambling and betting services offered from time to time on the website, including but not limited to casino, poker, bingo and lotto, sports betting and live betting and any one-off tournaments and events.

"Shared Game platform" means a server, platform and software system that enables you to play games, tables and tournaments with players registered with other companies through websites which give access to the same server, platform and software system.

"Software" means the software which we expressly make available to you on the website in order for you to play or participate in the games.

"The Website", „we“ „us“ means http://www.betbtc.io, the Company - Fanana. LTD. is registered with BVI gambling commision with the address 2nd Floor, Carlton House, Wickham's Cay II, Tortola, Road Town, British Virgin Islands

„฿“ means Bitcoin (BTC) ; 1BTC=1000mB or mBTC (miliBitcoins)



1. General Terms & Conditions

1.1 This document provides you with rules and obligations under which you may use our website http://www.betbtc.io. We ask you to read these terms of use carefully before starting to use the website. By using the website, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please do not use the website or any of its services.

1.2. It is solely your responsibility to check if you are a resident of any jurisdiction that has laws preventing online gaming. If you are, you are not allowed to play or use BetBTC Casino or any related site.

1.3. When registering and while using the website you accept the terms and conditions written on this page.

1.4. All information that you provide to us during the term of validity of this agreement is true, complete, correct, and that you shall immediately notify us of any change of such information.

1.5. You are solely responsible for reporting and accounting for any taxes applicable to you under relevant laws for any winnings that you receive from us.

1.6. It is solely your responsibility to check if you are a resident of any jurisdiction that has laws preventing online gaming. If you are, you are not allowed to play or use betbtc.io.

1.7. You understand that by using our services you take the risk of losing money deposited into your Member Account and accept that you are fully and solely responsible for any such loss.

1.8. You will not use our services while located in any jurisdiction that prohibits the placing and/or accepting of bets denominated in Bitcoin online, and/or playing casino and/or live games for and/or with Bitcoin;

1.9. You agree to be bound by these terms and conditions whether you access the website through a computer network, mobile network or any other means. Your failure to comply with these terms and conditions may result in disqualification, closure of your account with us, forfeiture of funds and/or legal action against you, as appropriate and as further specified in these terms and conditions.

1.10. If you have any questions regarding these terms and conditions we encourage you to seek independent legal advice before continuing with the registration process.

1.11. We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on the website.

1.12. In relation to deposits and withdrawals of funds into and from your Member Account, you shall only use Bitcoins that are valid and lawfully belong to you.

1.13. You understand that the value of Bitcoin can change dramatically depending on the market value.

1.14. You understand that Bitcoin is not considered a legal currency or tender and as such on the Website they are treated as virtual funds with no intrinsic value.

1.15. You accept our right to terminate and/or change any games or events being offered on the Website and to refuse and/or limit bets.


2. Eligibility

2.1. You may only participate in the games if you are over 18 years of age and over the minimum legal age in the territory where you are based when you use the website. If for any reason, an underage player manages to open an account and deposit funds, any funds deposited or money won by any such persons shall be forfeited to the Authority.

2.2. If you are an officer, director, employee, consultant or agent of the Company or one of its group companies, suppliers or vendors, you are not permitted to register with us or to participate directly or indirectly in any of the games. If you are a relative of the above mentioned, we reserve the right to close your account or block you from participating in the games. For these purposes, the term 'relative' means a spouse, partner, parent, grandparent, child, grandchild or sibling.

2.3. You participate in the Games strictly in your personal and non-professional capacity and participate for recreational and entertainment purposes only.

2.4. You participate in the Games on your own behalf and not on the behalf of any other person.


3. Account

Registration and opening an account

3.1. In order to participate in any of the games, you must first open an account with us.

3.2. A request to open an account is made by filling out the registration form and submitting it to us online. We reserve the right to refuse to open an account.

3.3 You must enter all the requested mandatory information into your registration form, including a valid e-mail address.

3.4. You may only register your own details.

3.5. You participate in the games strictly in your personal non-professional capacity for recreational and entertainment reasons only.

3.6. You participate in the games on your own behalf and not on behalf of any other person.

3.7. It is players responsibility to adhere to national legislation in its country.  If player opens an account in a prohibited country then we are not obligated to refund any funds you may have won or wagered in this instance.  Specifically, residents of the Afghanistan, Albania, Algeria, Angola, Cambodia, Curacao, Croatia, Ecuador, Guyana, Hong Kong, Indonesia, Iran, Iraq, Israel, Kuwait, Lao, Myanmar, Namibia, Nicaragua, North Korea, Pakistan, Panama, Papua New Guinea, Philippines, South Korea, Sudan, Singapore, Slovenia, Syria, Taiwan, Uganda, United States of America and all of its teritories, the United Kingdom, Yemen, Zimbabwe are prohibited from using this website.

3.8. It is your sole responsibility to ensure that the information you provide is true, complete and current and you must update your account immediately in the event of any changes in the accuracy of the information provided.

3.9. We or third parties instructed by us may carry out verification procedures (KYC regulation– „Know Your Customer“) to verify your identity, either when you open an account or at a later date. Your Account may be blocked or closed and your funds frozen if you are found to have submitted false or misleading information.

3.10. As part of the registration process, you will have to choose a username and password in order to log on to the website and use your account. It is your sole and exclusive responsibility to ensure that your username and password are kept securely and not disclosed to anyone. We are not responsible for any abuse or misuse of your Account by third parties due to your disclosure, whether intentionally or unintentionally, directly or indirectly, of your username and/or password to a third party. You will not be refunded for any losses which result from such disclosure.

3.11. Username must not be offensive, vulgar or otherwise disruptive.

3.12. We are not required to maintain usernames or passwords although if you have lost your username or password, please contact us for a replacement. If you misplace, forget, or lose your username or password because of anything other than our error, we will not be held responsible.

3.13. You are allowed to have only one account. If you attempt to open more than one account, all your accounts may be blocked or closed. You are not allowed to sell, transfer or acquire an account with us from any other user. We reserve the right to close any accounts that are traced to the same address, IP address or computer or are suspected of having been transferred between users and freeze any winnings on those accounts. If we have deposited any bonuses, winnings or other funds into a duplicate account, we reserve the right to remove such funds.

3.14. You accept and acknowledge that we reserve the right to detect and prevent the use of prohibited techniques, including but not limited to fraudulent transaction detection, automated registration and signup, gameplay and screen capture techniques. These steps may include, but are not limited to, examination of Player's device properties, detection of geo-location and IP masking, transactions and blockchain analysis.


 Closing your Account

3.15. You are entitled to close your account at any time by sending an email to or doing so in My Profile. We will endeavour to respond within a reasonable time. You are responsible for all activity on your account until such closure has been acknowledged and affected by us.

3.16. We will honour all contractual obligations made to you before closure of your account. You are responsible for withdrawing your account balance when you close your account.

3.17. We reserve the right to close your account at any time in accordance with these terms and conditions.


 Inactive Accounts

3.18. If no transaction is recorded on your account for 6 months, the account will be considered inactive and it will be closed. If your Account has been closed due to inactivity, please contact support for instructions on how to reactivate your Account.

3.19. We reserve the right to withhold and remove any bonuses awarded to you if such bonuses have not been used within 1 month from the date when they were awarded.


Termination of user account

3.20. We reserve the right, in our discretion, to cancel your registration, withhold your account monies, suspend your account for a limited period of time or close your account if:

  • You are in breach of any of these terms and conditions or any of the rules, terms or conditions set out in any of the documents referred to in here;
  • We are not satisfied with the results of any security review;
  • You have taken advantage of, or are suspected of taking advantage of, a system error or game error to make financial gains or gain an unfair advantage;
  • You are or have been involved in or have been suspected to be involved in any fraudulent activities;
  • You have ‘double spent', “charged back” or denied any of the purchases or deposits that you made to your Account;


3.21. We reserve the right to do any of the above in relation to any accounts you may have with other sites and services owned or operated by or on behalf of us and any sites and services that use the same shared game platform.

3.22. We will carry out all contractual obligations of ours made to you before closure of your account. However, we reserve the right to retain your account balance and recover any pay-outs, bonuses and winnings if we believe any money is due to us or any third party. Account balances may be non-refundable.

3.23. All decisions made by betbtc.io are final.


4. Money


4.1. In order to play the games for real money (as opposed to ‘fun money'), you will be required to pay money into your account. You may participate in games for real money only if you have sufficient Bitcoin funds in your account for such participation. We do not grant credit for you to participate in any of our games or use any of our services. All monies have to be provided by the user.

4.2. All information required to deposit funds into your account can be found under the My Account and Deposit pages of the website. You can use your personal Bitcoin wallet or other Bitcoin-related accounts to fund your Casino Account

4.3. The minimum deposit amount is ฿ 0.001 (m฿ 1). All smaller deposits will be void.

4.4. Transaction fees for deposits are solely your expense, while all fees for withdrawals are ours.

4.5. Your Casino Account will reflect your deposit amount as soon as your deposit transaction reaches the blockchain. The speed of confirmations for your deposit depends on the fee you selected while depositing. If you used small fee, deposit confirmations can take a couple of hours, depending on the current blockchain health. You can check number of confirmations via one of the blockchain explorers. (www.blockchain.com, www.blockexplorer.com, https://live.blockcypher.com)

4.6. We may use third-party electronic payment processors and/or financial institutions ("Electronic Service Providers") to process Bitcoin transactions. You irrevocably authorize us to instruct such Electronic Service Providers to handle Account deposits and withdrawals from your Account and you irrevocably agree that we may give such instructions on your behalf in accordance with your requests as submitted using the relevant feature on the website. You agree to be bound by the terms and conditions of use of each applicable Electronic Service Provider. In the event of any conflict between these terms and conditions and the Electronic Service Provider's terms and conditions, these terms and conditions shall prevail.


Transfer of funds between your account and other player accounts is prohibited.

4.7. Credit balances in your account will not bear interest.

4.8. All players balances are stored on secure offline „cold“ storage and only funds needed to facilitate day-to-day withdrawals are held in online „hot“ wallet.



4.9. You may request a withdrawal to any Bitcoin address of your choice.

4.10. We require that all of your deposits have at least 3(three) confirmations in the blockchain before any withdrawal can be processed. The speed of confirmations for your deposit depends on the fee you selected while depositing. If you used a small fee, deposit confirmations can take a couple of hours, depending on the current blockchain health. You can check the number of confirmations via one of the blockchain explorers. (www.blockchain.com, www.blockexplorer.com, https://live.blockcypher.com)

4.11. Before the withdrawal is processed the amount of all non-cashable bonuses that contributed to the winnings will be removed from player’s balance. If the player does not leave that amount on balance, it will be deducted from the requested withdrawal amount.

4.12. Winnings made on games that do not contribute to bonus specific play-through requirements will also be deducted from withdrawal amount.

4.13. Minimum withdrawal amount is 2mbtc unless explicitly stated otherwise in Terms & Conditions of the specific promotion.

4.14. If withdrawal is limited (for example if you win with a Free Signup Bonus), any balance over the maximum allowed amount will be removed from the player’s account after the withdrawal is paid out.


Receiving the winnings

4.15. betbtc.io’s finance department may take up to two (2) business days in order to process the withdrawal after all the requested account verification documents are received and confirmed.

4.16. If a player accidentally makes a deposit and would like to “undo” it, this is possible only upon player’s explicit request and under the condition that there was absolutely no gaming activity on the player’s account after the deposit was made. Additionally, if the player is requesting refunding of a deposit to a credit card, payment processor requires this to be done within 12 (twelve) hours after the first deposit was made.

4.17. In the event that betbtc.io deems in its sole discretion that you have been taking unfair advantage of any bonuses or have executed any other act in bad faith in relation to a bonus promotion offered on the site or by support operators, betbtc.io shall have the right to block or terminate your account and in such circumstances, betbtc.io shall be under no obligation to refund to you any funds that may be in your account.

4.18. We recommend that you keep a copy of all records of transactions into and out of your account

4.19. If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.

4.20. reserve the right to carry out additional KYC verification procedures for any withdrawals exceeding the equivalent of 1 Bitcoin or €2,300, whichever is lower, and further reserves the right to carry out such verification procedures in case of smaller withdrawals. Account Holders who wish to recover funds held in a closed, locked or excluded account, are advised to contact Customer Support.

4.21. All transactions shall be checked in order to prevent money laundering. If the Member becomes aware of any suspicious activity relating to any of the Games of the Website, s/he must report this to the Company immediately. betbtc.io may suspend, block or close a Member Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act. Enhanced due diligence may be done in respect of withdrawals of funds not used for wagering.

4.22. We reserve the right to apply a wagering requirement of at least 5 (five) times the deposit amount if we suspect the player is using our service as a mixer. It is strictly forbidden to use our service for any other purpose than entertainment.

4.33. You acknowledge that the funds in your account are consumed instantly when playing and we do not provide return of goods, refunds or retrospective cancellation of your account.

4.34. You will not earn any interest on outstanding amounts and acknowledge that the Company is not a financial institution.

4.35. If you are eligible for a bonus, for example, a login bonus or a deposit bonus of 100% up to a certain amount, wagering requirements will apply before you are eligible to make any cash-outs of the bonus or winnings. The wagering requirements, which can vary, will be displayed when receiving the bonus. betbtc.io reserves the right to impose, at our own discretion, geographical limitations to individual bonus schemes. Local wagering requirements may be applied. Bonuses/free spins at betbtc.io can only be received once per household/IP.

4.36. betbtc.io reserves the right to cancel any bonus or bonus program (including, but not limited to free money bonuses, deposit bonuses, reload bonuses and loyalty program) with immediate effect if we believe the bonus has been set up incorrectly or is being abused, and if said bonus has been paid out, then we reserve the right to decline any withdrawal request and to deduct such amount from your account. Whether or not a bonus is deemed to be set up incorrectly or abused shall be determined solely at the discretion of betbtc.io.

4.37. You acknowledge and understand that separate terms and conditions exist with respect to promotions, bonuses and special offers, and are in addition to these terms and conditions. These terms and conditions are set forth in the respective content page on this website (www.betbtc.io), or have been delivered to you personally, as the case may be. In the event of a conflict between the provisions of such promotions, bonuses and special offers, and the provisions of these terms and conditions, the provisions of such promotions, bonuses and special offers will prevail.

4.38. We reserve the right to insist that Customers bet the full amount of their own deposit before they can bet with the free money we credit to them.

4.39. Certain promotions may be subject to withdrawal and/or cancellation and may only be available for specific periods and on certain specific terms. You must ensure that the promotion you are interested in is still available, that you are eligible, and that you understand any terms which apply to it.

4.40. Where any term of the offer or promotion is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to a deposit bonus, enhanced payments, free bets, risk free bets or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, betbtc.io reserves the right to reclaim the bonus element of such offers and in their absolute discretion either settle bets at the correct odds, void the free bet bonus and risk free bets or void any bet funded by the deposit bonus. In addition, betbtc.io reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet bonus, risk-free bet or additional payment to cover administrative costs. We further reserve the right to ask any customer to provide sufficient documentation for us to be satisfied in our absolute discretion as to the customer's identity prior to us crediting any bonus, free bet, risk-free bet or offer to their account.

4.41. All betbtc.io offers are intended for recreational players and betbtc.io may in its sole discretion limit the eligibility of customers to participate in all or part of any promotion.

4.42. Bonus rounds and free spins do not qualify for the jackpot bonuses pursuant to casino software provider rules. Only real money rounds qualify for the jackpot bonuses.

4.43. betbtc.io reserves the right to amend, cancel, reclaim or refuse any promotion at its own discretion.

4.44. betbtc.io reserves the right to refuse or withhold any bonus amounts or winnings if the player’s deposited funds were cancelled or denied by the payment service. Successful withdrawals will be paid back to the player’s original method of deposit. If the deposit method account does not support a refund, or if the refund is not possible for whatever reason, withdrawals will be paid to the player via any payment method used by a player to deposit in betbtc.io in the past.

4.45. In special cases, usually, to prevent money laundering, the cashier will reserve the right to pay the player’s withdrawal via any method even if the player requested otherwise. Withdrawal requests to credit cards which are not refundable will be either issued to an e-wallet of player’s choice or via Wire Transfer or Bank Draft. In this case, all processing fees are player’s responsibility.

4.46. Due to restrictions of the payment processor, the minimum withdrawal amount processed via Wire Transfer is 500 EUR. For transactions within EU, the minimum withdrawal amount processed with Wire Transfer is 100 EUR.

4.47. Maximum withdrawal amount processed to a player is 3000 EUR per week and 6000 EUR per month if not stated otherwise.

4.48. Unless otherwise stated, players are only allowed to make a one-time withdrawal for a maximum amount of 10x the original deposit when the winnings result from playing with an active deposit / reload bonus. Any additional winning credits will then be forfeited.

4.49. If not otherwise stated, maximum bet when playing with a Bonus is 7,50 EUR or equivalent in another currency. 

4.15. No deposit Free Signup Bonus cashout is limited to 100€ if not stated otherwise in the particular promotion description


5. Intellectual property rights

5.1. We are the owner or the licensee of all intellectual property rights in the website and in the material and software published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

5.2. You are permitted to use the website and the material published on it only as expressly authorized by us. You must not reproduce, duplicate, copy or re-sell any part of the website or any part of the materials on the website or create derivative works based on the website or any of the materials on the website.

5.3. You may print off a copy of any page of the website or download an extract from any page of the website for your personal reference only. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way. You must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4. You must not use the website or any of the materials on the website for commercial purposes, including any public display, public performance, sale or rental, without obtaining the express right, in writing, to do so from us or our licensors.

5.5. If you print off, copy or download any part of the website in breach of these terms of use, your right to use the website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5.6. The name "betbtc.io" and the associated logos and marks used on the website are registered trademarks which belong to us. All other names, marks and logos on the website either belong to us or our group companies or licensors. You have no right to use any of these names, logos or marks without our consent.


6. Betting and Gaming via the website / Prohibited behaviour

6.1. A bet can only be placed by a registered account holder.

6.2. A bet can only be placed over the internet.

6.3. You can only place a bet if you have sufficient balance in your betbtc.io Account.

6.4. The bet once concluded, will be governed by the version of the Terms and Conditions valid and available on the Website at the time of the bet being accepted.

6.5. Any payout of a winning bet is credited to your account, consisting of the stake multiplied by the odds at which the bet was placed.

6.6. betbtc.io reserves the right to adjust a bet payout credited to a betbtc.io account if it is determined by betbtc.io in its sole discretion that such a payout has been credited due to an error.

6.7. A bet, which has been placed and accepted, cannot be amended, withdrawn or cancelled by you.

6.8. The list of all the bets, their status and details are available to you on the Website or you can acquire them by contacting Support Team.

6.9. When you place a bet you acknowledge that you have read and understood in full all of these Terms and Conditions regarding the bet as stated on the Website.

6.10. betbtc.io manages your account, calculates the available funds, the pending funds, the betting funds as well as the amount of winnings. Unless proven otherwise, these amounts are considered as final and are deemed to be accurate.

6.11. You are fully responsible for the bets placed.

6.12. Winnings will be paid into your account after the final result is confirmed.

6.13. Any placing of bets, playing or participation in games, events or tournaments, depositing and withdrawing funds and any other use of the services on the website by you is governed by the Gaming Terms and Conditions.

6.14. All betting and wagering at betbtc.io should be considered as a fun pastime and, as such, needs to be fair and free of any ill-intentions in regards to betting patterns, systems or bonus abuses.



Exploiting of "Martingale Betting System" (or any other form of "doubling" and similar betting patterns), with or without playing with active bonus, when playing Roulette, Blackjack or any other game we might have in our offer is hereby strictly forbidden!

If you are to use any of the doubling methods and/or suspicious betting patterns, BetBTC Casino may void all your winnings and confiscate your entire balance. Furthermore, BetBTC Casino may block your account for a definite or indefinite period of time if you are found guilty of exploiting such illegal methods.


Accumulation (not using) of "Free Spins" or "Bonus" features while playing with an active bonus and the use of the upper mentioned "Bonus" features after the bonus has been wagered, lost or forfeited is considered as fraudulent behaviour and is, hereby, strictly forbidden.

6.15. BetBTC Casino will consider any abuse/abuse attempt of the system/ games/bonuses as most serious breach and violation of fair play and Casino’s Terms and Conditions.

6.16. BetBTC Casino can, in its own discretion, decide to block the player’s account on a definite or indefinite period and/or confiscate any remaining balance / void any winnings and pending withdrawals if player is found guilty (if the player violates) any of the Casino's Terms and Conditions regarding the abuse of Bonuses / Games / Systems.


7. Prohibited Uses

7.1. You may use the website only for lawful purposes. You may not use the website:

  • In any way that breaches any applicable local, national or international law or regulation.
  • By way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).

7.2. You also agree that you will not:

  • Collect or store any information regarding any other user of the website, except as specifically provided for by the normal operations of the website and its programming and to the extent permitted by our Prohibited Program Policy;
  • Disseminate any information concerning any other person or entity, including without limitation, personal data, usernames and passwords and financial information;


8. Miscarried and aborted games

8.1. The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the gameplay. Refunds may be given solely at the discretion of BetBTC Casino management.

8.2. The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person's misuse of the site or its content or any errors or omissions in content.

8.3. In the event of a Casino system malfunction, all wagers are void

8.4. We shall take all reasonable steps to ensure that our computer system enables your participation in a Game. If after you have made a wager gameplay is interrupted by a failure of the telecommunications system or a failure of your computer system, the Game will resume as at the exact time immediately before the interruption occurred. If, however, such resumption is not possible we shall:

  • Ensure that the game is terminated;
  • Refund the amount of the wager to you by placing it in Your Account.


9. Linking to the website

9.1. You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

9.2. You must not establish a link from any website that is not owned by you.

9.3. The website must not be framed on any other site, nor may you create a link to any part of the website other than the home page. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in our BetBTC Casino Terms and Conditions.

9.4. If you wish to make any use of our URL or material on the website other than that set out above, please address your request to .


10. Links from the website

10.1. The website may contain links to other sites and resources provided by third parties. We have no control over those sites or resources and accept no responsibility or liability for them, their content, advertising, services, products, materials or availability. We are not responsible or liable, directly or indirectly, for any loss or damage that may arise from your use of or reliance upon any such sites or resources. If you decide to access any such third-party sites or resources you do so entirely at your own risk and subject to any terms, conditions and policies posted on those sites.


11. The website changes

11.1. We aim to update the website regularly and may change the content at any time. If the need arises, we may suspend access to the website, or close it indefinitely. Any of the material on the website may be out of date at any given time, and we are under no obligation to update such material.

11.2. If you have any concerns about material which appears on the website, please contact Support.


12. Interactive Services

12.1. We provide interactive services on the website, such as chat rooms and bulletin boards. These are provided to provide support and enhance your experience.

12.2. We monitor all interactive services provided on the website and store all conversations.

12.3. We exclude our liability for any loss or damage arising from the use of any interactive service by a user, including human errors whether the service is moderated or not.

12.4. You should use interactive services in a polite and non-abusive manner. If you fail to do so, you may be restricted from those services for definite or indefinite amount of time.

12.5. If you believe your Account is falsely banned from interactive services, please contact us via email support@betbtc.io

12.6.. Live Chat is used as a form of communication between us and you and should not be copied or shared with any forums or third parties.

Customer support